Solutions
Operations
The function that absorbs every other function's exceptions.
Overview
Order handling, case management, scheduling and fulfilment. Where the volume lands when something upstream is not working.
Where it hurts
- 01
Exception queues
Growing faster than they are cleared.
- 02
Manual handoffs
Work re-keyed between systems that should be connected.
- 03
No baseline
Nobody can say what the process costs today.
Case studies
Chartered accountancy practice · London · works with high-net-worth clients
Secure Client Onboarding on Dataverse for a UK Accountancy Firm
- secure portal covering details, ID and chat
- 1
- secure portal covering details, ID and chat
- client details typed again by staff
- 0
- client details typed again by staff
Fruit processing group · Bulgaria · major European processor, seasonal, export-led
Board-Level Power BI Reports on a Fruit Processor's Bespoke ERP
- reporting areas, one shared model
- 4
- reporting areas, one shared model
- pages of ERP documentation available
- 0
- pages of ERP documentation available
Retail and commercial bank · Italy · member of a European banking group, internal investment portfolio of €30-40M
A ServiceNow Investment Portal for an Italian Bank's Leadership
- in internal investments tracked
- €30-40M
- in internal investments tracked
- single CEO view across all initiatives
- 1
- single CEO view across all initiatives
Insurer · Italy · life and non-life lines, more than €2B in yearly premiums
Automated Hail Claim Payouts for an Italian Insurer
- checks before any payment goes out
- 4
- checks before any payment goes out
- manual entries between document and transfer
- 0
- manual entries between document and transfer
UK healthcare provider · clinical services run on patient systems secured by hardware
Clinical Coding to Discharge Letters for a UK Healthcare Provider
- details of care in each communication
- 3
- details of care in each communication
- ways the patient receives it
- 2
- ways the patient receives it
Vehicle rental · Europe · multi-billion-euro rental group with hundreds of thousands of cars
Car Rental Contact Centre: Email Triage and One-Click Agent Assist
- request types now automated
- 5
- request types now automated
- channels sharing one automation layer
- 2
- channels sharing one automation layer
UK risk and compliance practice · KYC and AML reviews for financial-services firms and other UK organisations
A 13-Step KYC and AML Case Platform for a UK Compliance Practice
- steps structure each KYC case
- 13
- steps structure each KYC case
- roles that keep duties separate
- 3
- roles that keep duties separate
Listed multi-utility · Italy · energy, water, waste and public services across five provinces
UiPath Automation Programme for a Listed Italian Multi-Utility
- automations live in production
- 20+
- automations live in production
- in operation, from 2020 to 2025
- 5 yrs
- in operation, from 2020 to 2025
Dutch-headquartered food retail group · one of the biggest globally · centres worldwide
Procurement on Power Platform for a Global Food Retail Group
- single system covering all in-scope procurement
- 1
- single system covering all in-scope procurement
- ways in, licensed according to user type
- 2
- ways in, licensed according to user type
University · Italy · among Europe's biggest private universities, multiple branches
Automated Admissions Checks with AI for a University in Italy
- admissions checked every year
- ~20,000
- admissions checked every year
- of applications got right by the robot
- ~90-95%
- of applications got right by the robot
Independent school with nursery · London · roughly 200 children
An Automation Plan for an Independent School's Finances
- of finance work each week
- 20 h → 1 h
- of finance work each week
- freed every year
- 780 h
- freed every year
Bulgarian road-construction group · ~300 employees · €100M+ revenue · in-house asphalt, concrete and fuel sites
Road Builder ERM: Fleet, Plants, Sites
- to management reports, instead of 30
- < 1 day
- to management reports, instead of 30
- vehicles, machines and plants managed in one place
- 180
- vehicles, machines and plants managed in one place
Investment group, Europe · €150M IFC sustainability-linked loan carrying ESG covenants
ESG Covenant Compliance Platform
- IFC facility protected by the platform
- €150M
- IFC facility protected by the platform
- scanned documents, now one task register
- 70
- scanned documents, now one task register
Bulgarian accounting firm · 10-15 people · bookkeeping for 100+ client companies
Hands-Free Bank Statement Retrieval
- client companies handled twice a month
- 70+
- client companies handled twice a month
- bank portals driven by RPA
- 3
- bank portals driven by RPA
Offers
Emerging Tech Sprint
Two weeks testing one emerging technology against one of your real processes, ending in a recommendation you can act on or drop.
- A contained experiment
- A recommendation with a number
Managed Automation Care
Monthly retainer covering monitoring, incident response and the change work that keeps automations alive as the systems underneath them drift.
- Monitoring and alerting
- Vendor-change absorption
- Monthly evidence pack
Automation Rescue
Two weeks to audit an inherited bot estate that keeps breaking, stabilise the worst of it, and tell you what is worth keeping.
- An estate inventory
- Keep / fix / retire
Process Mining Diagnostic
Six weeks of event-log evidence answering where the cost actually sits - often upstream of the process you were told to fix.
- The real process
- Cost attribution
Agent Pilot - one process to production
Six weeks, one process, an agent that actually goes live behind guardrails - with the evaluation harness to prove it works.
- One agent in production
- An evaluation harness
- Guardrail and escalation design
AI Readiness Assessment
Three weeks to separate the processes where AI changes the economics from the ones where it is an expensive way to run a rule.
- A shortlist worth funding
- The honest negatives
- Data and integration gaps named
Automation Discovery Sprint
Four weeks. We measure what your process costs today and hand back a ranked backlog - including the candidates we tell you not to automate.
- A measured baseline
- A ranked backlog
- A go / no-go per candidate
Insights
Agentic AI
The hidden cost of the human handoff
Every automation routes its hard cases to a person. How that handoff is designed decides whether the saving is real or just relocated.
Read
Process intelligence
What process mining tells you in the first 90 days
Usually: that the expensive problem is upstream of the one you were asked to fix.
Read
Engineering practice
Bots that survive contact with production
Every RPA failure we have inherited traces back to one of four things.
Read