Services
Managed Services
24/7 system monitoring, maintenance, and performance management for your critical business systems.
Overview
Automation that nobody maintains stops working within a year - usually quietly, usually during a month-end. We run what we build, and what others built, against an agreed response time.
What this covers
Managed Automation
Running the bots and workflows - ours or inherited - against an agreed response time.
Performance Monitoring
Continuous system optimization and performance tracking.
System Maintenance
Proactive maintenance and updates to keep your systems running smoothly.
24/7 System Monitoring
Proactive monitoring and alerting for maximum uptime and performance.
What you get
- 01
Someone is on the hook
A named response time, not best effort.
- 02
Failures get fixed at the cause
Not restarted until the next occurrence.
- 03
Change is visible
Every upstream system change assessed before it breaks a run.
Deliverables
- 01
Monitoring and alerting
Tuned so the alerts are worth reading.
- 02
Service level agreement
Response and resolution targets in writing.
- 03
Monthly service report
Incidents, causes, and what changed as a result.
Connected
Where this fits in the rest of what we do.
