Our approach
Discovery → mapping → build → handover
The same four phases on every engagement, whichever practice leads it.
- 01
2-4 weeks
Discovery
Event logs, interviews and system access. We establish what the process costs today.
- 02
1-2 weeks
Process mapping
As-is and to-be, detailed enough to build from and honest about exceptions.
- 03
4-12 weeks
Build & test
Implementation against real edge cases, not the happy path.
- 04
1-2 weeks
Handover
Runbook, training and an owner. Managed service optional, never assumed.
Principles
- 01
Evidence over workshops
If the event log disagrees with the room, the log wins.
- 02
Boring technology first
An API beats a bot. A bot beats a person. An agent is for what is left.
- 03
Fixed scope to start
Every engagement opens with something priced, bounded and yours to keep.