KT Sparks
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Case studies

Anonymised, with the numbers we actually measured.

Services

Industries

2 case studies

Car Rental Contact Centre: Email Triage and One-Click Agent Assist

Vehicle rental · Europe · multi-billion-euro rental group with hundreds of thousands of cars

Car Rental Contact Centre: Email Triage and One-Click Agent Assist

request types now automated
5
request types now automated
channels sharing one automation layer
2
channels sharing one automation layer
Board-Level Power BI Reports on a Fruit Processor's Bespoke ERP

Fruit processing group · Bulgaria · major European processor, seasonal, export-led

Board-Level Power BI Reports on a Fruit Processor's Bespoke ERP

reporting areas, one shared model
4
reporting areas, one shared model
pages of ERP documentation available
0
pages of ERP documentation available